Getting your ears around Ryan Seacrest direct from Hollywood, Sarah Powell every weekday with the latest from Heat towers, Peter Andre with the biggest reheat anthems every Saturday, and Jamie Laing with all the Made In Chelsea gossip has never been easier.
To get even more heat Radio in your life, you’ll need to retune your DAB digital radio. Do it now, because our old channel has now been switched off!
Retuning is really easy, and you can get loads more information right here.
We'd also recommend checking if you can receive heat Radio on digital radio in your area using the postcode checker at getdigitalradio.com.
And don't forget - you can hear us online, on Freeview channel 716 and via the free heat Radio app as well.
None of our other services have been affected, so you can continue to listen online, on our mobile app or on digital TV with no action required.
If you need any more information, please read the FAQ below. If you have any further questions, you can get in touch with us by emailing studio@heatworld.com.
Now, here's Craig David with a special RE-E-TUNE message for you...
FAQ
Q: How do I retune my digital radio?
A: On most sets, retuning is very simple. Some simply have a retune button, whilst others have a menu button which will lead to a retune option. You can find more detailed advice for retuning different digital radio models right here. Please note, you need to ensure you're doing a full retune rather than just a quick retune or rescan.
If your radio is an older model it may be using the default frequency range for DAB from 1999, which didn’t include the frequency for the new multiplex (and some others around the country). If this is the case, when you press the auto tune button it will ask you to choose "UK" or "Rest of World". If you choose the latter, it will scan all frequencies, including the new ones currently in use.
You can also find more detailed retuning help at the bottom of this page.
Q: I've retuned and can no longer receive heat Radio. Is it still available in my area?
A: We would recommend checking if you can receive heat Radio on digital radio in your area using the postcode checker at getdigitalradio.com.
Q: Is digital radio the only way I can listen to heat Radio?
A: No - you can also listen to heat Radio on digital TV, online and with our free mobile apps for iOS and Android devices.
Q: Do I need to retune or change anything to continue listening to heat Radio on digital TV, online, or mobile?
A: No - these services remain unaffected. Only digital radio sets will need to be retuned.
Q: I've got some more questions - who can I contact?
Get in touch by emailing studio@heatworld.com and we'll do our best to help.
Retune Instructions
For all DAB digital radios at your home or in your car, refer to the instructions for your particular product on how you retune, delete old station labels/names and reset your Presets.
When you retune your radio and new stations are found the station counter on the right hand side of the display will increase and new stations will be added to the list. This should only take a couple of minutes and then you can simply scroll through the display to find the stations available to you.
Most digital radios can be re-tuned using the following simple instructions:
Press the Auto-Tune or Auto-Scan button on your digital radio.
Or
If there is no Auto-Tune or Auto-Scan button, press the Menu button and go through the options until you find Auto-Tune or Auto-Scan. Select this option.
Or
If these options do not work, or the new stations cannot be found, a further action known as a Full-Scan may be required. Either press and hold down the Auto-Tune or Auto-Scan button until a Full-Scan begins, or press the Menu button and go through the options until you find Full-Scan or similar. Select this option.
If none of the above actions work, then you should consult the product handbook or speak to the radio manufacturer directly. Please see links to some of the radio manufacturers' customer support websites and telephone numbers below.
Resetting the radio
A Reset option is usually provided to enable you to reset your digital radio. Performing a retune process as described above will usually solve most DAB tuning problems but you may need to use the Reset option if you move house or want to restore your radio’s default values from options you have changed.
Please note that resetting your digital radio removes all Presets, stored stations and favourite station settings and resets all options to defaults. Some radios keep old or defunct station labels in the station list followed by a "?", and a Reset will clear these from the station list.
To perform a Reset please follow the instructions below:
Press and hold the Select or the Info button on your radio until the display shows System Reset or Factory Reset.
Or
Press and hold the Menu button for three seconds. Push the Tune button within 3 seconds to confirm the Reset.
Or
Press the Menu button and select System Reset or Factory Reset.
For more information, you should contact your manufacturer or refer to the instruction booklet.
Restoring your presets
Resetting your radio (as above) may result in your radio losing its Presets. If you want to restore your Presets, please follow the instructions below:
Contact your radio manufacturer
For further retuning or resetting instructions for your digital radio, please contact the manufacturers via the numbers below or click on the manufacturers in bold to be referred to their sites:
Aves Digital 0190 831 9718
Bose 0808 1688 582
Bush 0345 604 0105
Goodmans n/a
John Lewis 0345 604 9049
JVC 0345 310 8000
LG 0344 847 5454
Logik, Goji and Sandstrom 0344 561 1234
Panasonic 0344 844 3899
Philips 020 7949 0241
Polaroid 0843 504 7224
Pure 01923 277477
Roberts Radio 03330 142505
Roth Audio 01753 682782
Ruark Audio 01702 601410
Sharp 0845 880 0512
Sony 0207 365 2810
Teac n/a
Tivoli Audio 0800-0470487
VQ 0333 1234 601
If you have any further questions on retuning or about digital radio in general, you can also contact Digital Radio UK here.